Skip to Main Content
Loyola University Chicago Logo
University Libraries
Loyola University Chicago Logo
University Libraries

Browse

Utilities

/

Help

Provides a central access point for getting help with library resources, research, and services. Includes links to Ask a Librarian, FAQs, research guides, subject specialists, instructional sessions, research tools, and accessibility information.

Need assistance? We’re here to help support your academic success in a variety of ways!

New to academic libraries? Start with our Welcome to the Library guide.

Ask a Librarian

Get research assistance via chat, email, phone, or in person.

Immediate Help:

  • Chat 24/7 - Real-time assistance with Loyola staff during business hours (Sunday: noon-5 PM, Monday-Friday: 9 AM-6 PM, Saturday: noon-5 PM), partner libraries after hours
  • Complete our Ask a Librarian form to get detailed help with your research questions.
  • Text questions to (773) 570-1888 for quick responses during staffed hours. Standard message rates apply.
  • Research Help Desks - In-person assistance at all library locations 

Detailed Support:

  • Email a question - Get thorough responses within one business day
  • Schedule a consultation - One-on-one meetings for complex research projects (restricted to current students, faculty, and staff)

About Our Chat Service: Libraries in the Association of Jesuit Colleges and Universities (AJCU) provide this real-time, chat-based research help service. Following a chat session, you can request a transcript by email. Download mobile apps for Android and iOS.

Privacy: The University Libraries are dedicated to protecting your privacy. We keep transcripts for quality control and training purposes only. Detailed privacy information about chat service.

Specialized Contact:

Quick Answers

  • New to using academic libraries? Check out our Welcome to the Library guide.
  • Technology Access - Get connected to WiFi and find computers
  • FAQ - Answers to frequently asked questions about library resources and services
  • Using the Library - Practical guidance for using library resources both on campus and remotely

Find quick solutions for common issues like accessing databases, renewing books, using course reserves, and connecting to Wi-Fi.

Live Chat

Start a chat with an LUC Librarian, by using the yellow widget at lower right, on every page of the LUC Libraries website.

Research Support

  • Research Help - Comprehensive guide to research assistance and academic support
  • Research Guides - Curated guides developed by subject-specialist librarians to help you navigate information related to specific subjects, courses, or research tasks
  • Subject Specialists - Find your librarian for customized guidance in all academic disciplines
  • Introduction to Library Research - New to library research? Step-by-step guidance for getting started
  • Academic Support - Specialized research support and resources for specific populations and academic programs

Services and Access

  • Library Services - Complete overview of services organized by user type, from borrowing and study spaces to specialized support
  • Technology Help - Computer access, equipment lending, software tutorials, and technical assistance
  • Accessibility Information - Accessible services, assistive technology, and support for users with disabilities

Learning and Instruction

  • Classes & Workshops - Instruction offered by the library to improve research skills, use resources effectively, and learn new technologies
  • Research Tools - Useful applications for managing the research process and creating bibliographies
  • Copyright Resources - Understand copyright and fair use of material for research and teaching

Research Help Desk Locations

Stop by for in-person research assistance:

  • Information Commons, 2nd floor - Phone: (773) 508-2654
  • Cudahy Library, 1st floor - Phone: (773) 508-2654
  • Lewis Library, 6th floor - Phone: (312) 915-6631

Contact Information

Share Feedback

chat loading...