When access to the library, a database, an article, or any other online resource is not working, you may need to refer the issue to library staff for resolution. You can do this by emailing libsyshelp@luc.edu. You can also share this email with the user, if they want to be contacted regarding the issue resolution.
Email - libsyshelp@luc.edu
In addition to their name and email, it is helpful to get any of the following information from a patron:
- Whether they’re on or off campus
- Whether they are logged into Loyola's network or using a VPN or some other network
- Operating System (including version)
- Browser (including version)
- The search they attempted from the Library homepage or database
- Copy and paste the URL from the Primo or database search
